Privacy Policy for Clearwater Career Counselling
Effective Date: 3rd December 2024
This Privacy Policy applies to the collection and use of personally-identifying information by Clearwater Career Counselling (“we,” “our,” “us”) when you contact us, visit our website, or use our career counselling services. By accessing or using Clearwater Career Counselling’s website and services, you expressly consent to the collection, processing, and use of your personal information as outlined in this Privacy Policy.
1. What Information Clearwater Career Counselling Collects
Personal Information
We collect personal information such as your name, email address, phone number, and other details that you provide when contacting us or using our services. This information is used to communicate with you, provide services, and improve your experience. We will not share your personal information with third parties unless required by law.
Cookies and Other Technologies
Clearwater Career Counselling uses cookies and other similar technologies to collect data that helps us improve the functionality, performance, and user experience of our website. Cookies are small text files placed on your device by your browser. You can set your browser to reject cookies or notify you when cookies are sent, but rejecting cookies may affect your ability to use certain features of our website.
We also use tools like Google Analytics to analyze website traffic and improve our online services. This includes understanding how visitors interact with our website and tracking how services are used or downloaded. The information gathered helps us enhance your online experience.
2. How Clearwater Career Counselling Uses Your Information
We will not sell, rent, or trade your personal information. However, if you provide us with your email address, we may occasionally send you information about products, services, or updates that we believe may interest you. You may opt out of receiving promotional emails at any time by contacting us.
Please note that opting out of promotional emails will not affect the receipt of service-related, transactional, or legal communications.
We may use and disclose your personal information for the following purposes:
- To provide and improve our services.
- To respond to your inquiries and communicate with you.
- To comply with legal obligations, such as responding to requests from regulatory bodies or courts.
We do not retain your personal information longer than necessary and ensure that it is kept secure in accordance with Australian privacy laws.
3. Sharing Your Information
We do not disclose your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as hosting services or payment processing. These providers are required to maintain the confidentiality of your information.
- Legal Requirements: We may disclose your personal information if required to do so by law, including in response to a subpoena, court order, or legal request.
4. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you. If any of the information is inaccurate or incomplete, you can request corrections. You can also request to have your personal information deleted, subject to any legal obligations that require us to retain certain data.
5. Data Retention
We are required by law to retain certain customer information for a minimum of five years. However, we will not retain your personal information longer than necessary for compliance with legal requirements and routine administration.
6. Security of Your Information
We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All personal data is stored in secure facilities, and we ensure that access is restricted to authorized personnel only.
7. Changes to This Privacy Policy
Clearwater Career Counselling is continuously improving its services, and as such, we may update or modify this Privacy Policy from time to time. Any changes will be reflected on this page, and the “Effective Date” at the top will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
8. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or the way we handle your personal information, please contact us:
Clearwater Career Counselling
Email: [email protected]
Website: www.clearwatercareercounselling.com
9. Acceptance of Terms
By using our website and services, you acknowledge that you have read and understand this Privacy Policy. If we make any changes to this Privacy Policy, the updated policy will be posted on this page, and your continued use of the website will indicate your acceptance of those changes.